Privacy Policy
This site is owned and operated by Northern NSW Local Health District using software licensed from Social Pinpoint.
For details on how Northern NSW Local Health District (NNSWLHD) collects and protects your personal information, refer to our Privacy Policy below.
For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy.
Privacy Policy
Your privacy is important to us. This Privacy Statement describes how we collect, use, store and disclose personal information when you interact with Engage Northern NSW Health.
When used in the Statement, "personal information" has the meaning given in the NSW Privacy Acts. Generally, it means any information or an opinion that could be used to identify you.
This privacy policy applies to all the publicly accessible pages on the Engage Northern NSW Health site located at engage.nnswlhd.health.nsw.gov.au
This privacy statement does not apply to any other aspects of your interactions with NNSWLHD (e.g. receiving a health service).
The Engage Northern NSW Health website is maintained by Northern NSW Local Health District. We adhere to the privacy standards outlined by NSW Government Privacy Statement. Northern NSW Local Health District does not have any responsibility for the privacy policies or practices of third-party sites linked to the Engage Northern NSW Health site.
What information do we collect?
We collect information about you and your use of Engage Northern NSW Health. The type of information we collect will vary depending on how you interact with the service. We will only collect personal information if it is necessary to carry out the functions of Engage Northern NSW Health. We will always take reasonable steps to collect your personal information directly from you and provide you with options about what information you share.
Site visitor data
When you look at the pages on the Engage Northern NSW Health site, we automatically record information that identifies, for each page accessed:
- the IP (Internet Protocol) address of the machine which has accessed it
- your top-level domain name (for example .com, .gov, .edu, .au, .uk etc.)
- the address of your server
- the date and time of your visit to the site
- the pages accessed and documents downloaded
- the previous site visited and
- the type of browser and operating system you have used.
Cookies
Only sessional cookies are used from the site to collect information. This information is unable to be retained once the user session has ceased.
Registration
If you register to join the community network, we will collect the above data and also:
- Your name, email address, username
- Information about your demographics, preferences, and interests (optional).
- Information you choose to provide in any engagement activity via the feedback tools, including:
- comments and votes in forums
- stories
- surveys
- interactive maps
- quick polls
- ideas and suggestions
- images.
How do we use the information collected?
The information collected during each visit is aggregated with similar logged information and published in internal reports for Northern NSW Local Health District to identify patterns of usage of the site. This will assist us in improving the site and the services it offers.
Northern NSW Local Health District will not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses, without consent.
Users of the Engage Northern NSW Health site are entitled to expect that any information as a result of that use will be treated within the terms of the NSW Government's privacy responsibilities and obligations. NSW Health is governed by the Privacy and Personal Information Protection Act 1988.
We use personal information you provide about yourself to:
- send you updates and information, but only when you have agreed to us sending you this information or when the information is necessary to assist with the administration of the site
- administer the site and manage your account
- identify when you sign into your account
- respond to queries that you have contacted us about
- attribute content that you post on the site to you
- analyse use of the site to inform ongoing improvements and enhancements
- inform policy decisions, service delivery or project development by NNSWLHD
- for any other purposes that we indicate to you when we request your personal information.
Engagement activities on Engage Northern NSW Health are conducted by staff from NNSWLHD and supported by the Community Engagement Team.
The information you provide through the feedback tools will be collated and provided to the NNSWLHD team overseeing the project for the purpose of decision-making and development of the service or project. You will not be identified as part of this report, unless we advise otherwise. You will be identified if you are applying to part of a committee or workshop and it is necessary for the team to contact you to discuss your application.
Reports from consultations may also include de-identified quotes from participants in forums, surveys and other consultation tools.
Each consultation will provide you with the following information:
- the project that you are contributing to
- who is leading the project and their contact information
- how you can take part and provide your input
- what will happen to the information or feedback you provide
- important dates and stages of the project.
Publicly available information is limited to your username (selected by you) and any comments you leave under that name in the feedback tools on Engage Northern NSW Health that are publicly viewable. To protect your privacy, we require that you select a username which does not identify you and that you do not include personal identifying information (e.g. real name, location) in your comments.To protect your own privacy, your password for Engage Northern NSW Health should be kept confidential, and must not be displayed, shared or written down.
The personal information gathered through your interaction with Engage Northern NSW Health is only for the purpose of your participation in this site and the consultations listed. Your information and activities on the site are not recorded in your healthcare record.
What exceptions are there to this rule?
Northern NSW Local Health District will collect, use and disclose more extensive information than stated above in the following circumstances:
- unauthorised attempts to access files which are not published Engage Northern NSW Health pages
- unauthorised tampering or interference with files published on the Engage Northern NSW Health site
- unauthorised attempts to index the contents of the Engage Northern NSW Health site by other sites
- attempts to intercept messages of other users of the Engage Northern NSW Health site
- communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed; and
- attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the Engage Northern NSW Health site by other users.
Northern NSW Local Health District reserves the right to make disclosures to relevant authorities where the use of the Engage Northern NSW Health site raises a suspicion that an offence is being, or has been, committed. In the event of an investigation, Northern NSW Local Health District will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs.
Is the information stored securely?
Yes. Information collected is stored in an appropriately secure format and held by Northern NSW Local Health District for archival purposes.
Will this policy be updated over time?
Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded considering new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.
Statement updated Jan 2025.
Terms of Use
The following Terms and Conditions govern the use of Engage Northern NSW Health (“the site”). The software platform is owned by Social Pinpoint Pty Ltd and operated by us, Northern NSW Local Health District.
By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.
If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).
What are the conditions with a user’s account?
While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What do we require from our users?
You must understand and agree that, without limitation:
- all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
- you are prohibited from advertising or offering to sell or buy any goods and services
- you cannot transmit Content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or
- you cannot collect or store personal data about other users of the site
- you cannot impersonate any person or entity, including without limitation to a Northern NSW Local Health District representative
- you cannot interrupt or interfere with the site or servers or networks connected to the site
- you cannot attempt to gain unauthorised access to the site or other use accounts
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
If you want to terminate your own account, please send an email to NNSWLHD-Engagement@health.nsw.gov.au
Governing Law
These Terms shall be governed in accordance with the laws of NSW, Australia, without regards to its conflict of law provisions.
Indemnification
Northern NSW Local Health District, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content do we own?
This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Northern NSW Local Health Districtand its suppliers and licensors. Northern NSW Local Health District owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and Warranties
Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.
Contact Us
If you have any questions about these Terms, please contact us at NNSWLHD-Engagement@health.nsw.gov.au
Reset password
Enter your email address below. We will send you instructions to reset your password.
Back to Log in
Join our online community to participate in shaping our future
Creating an account helps us better understand your needs and the needs of the community.
Already have an account? Log in now
Thank you, your account has been created.
Thank you, your account has been created.
You're almost there, we just need a little more information
Completing the questions below helps us better understand the diverse range of people who contribute their ideas. The questions are optional.
You’re using an outdated browser.
Some features of this website may not work correctly. To get a better experience we strongly recommend you download a new browser for free:
Thank you for your contribution
Would you like to follow this project to receive email updates?