Engage Northern NSW Health is owned and operated by Northern NSW Local Health District (NNSWLHD) with the Community Engagement and Planning teams using software licensed from Social Pinpoint. The site aims to engage people to gather their input and experiences to help improve services provided by NNSWLHD.
Community Guidelines
To help make Engage Northern NSW Health a safe, respectful and valuable space for all participants and staff, we have Community Guidelines.
We encourage participants to think positively about their participation. This is an opportunity to make constructive contributions and share experiences to help improve services in our communities.
We ask that participants act with respect and follow these community guidelines:
- Never be rude or dismissive about other people's comments. Respect the views of other people, even if they are different than your own. Keep comments focused on the issue or topic rather than engaging in personal attacks.
- Be mindful when posting descriptions or personal stories that they are not graphic or could be distressing or harmful to others.
- The site is a safe space for diverse people and opinions. All users should be considerate of cultures and beliefs that may be different to their own.
- Only post content that is suitable for anyone (including children) to view.
- Ensure you have received permission to post any images or intellectual property of third parties.
- Do not spam either by posting irrelevant websites or by re-posting your comment.
- Do not try to contact other users off the site or ask for personal identifying information.
If you feel that someone is breaching the Community Guidelines, or is at risk of harm, please report their post using the report function.
Moderation of this site
Content on Engage Northern NSW Health is moderated by Social Pinpoint and the NNSWLHD Community Engagement team. Moderation aims to create and maintain a productive and safe online environment for users of the Engage site so they can participate in engagement activities without feeling intimidated, insulted or unsafe.
How moderation works
Each project on this site is assigned a level of site moderation. This can be either:
- post-moderation, where all content submitted by users on the site is immediately published and then reviewed by moderators to ensure it complies with the site’s Moderation and Community Guidelines. In some cases, you may notice that your submitted content that was once posted no longer appears on the site. The content is removed until it can be reviewed to ensure it complies with the Moderation and Community Guidelines. If it meets the guidelines, it will be republished. If your content has been rejected, you may be notified by us via email.
- pre-moderation, where all content must first be approved by the moderators before appearing on the site. This may mean the user’s content does not immediately appear on the site.
If content does not meet our Moderation policies, the user’s content will be rejected, and the user may be notified via email.
Participation Rules
Participants must not submit any potentially harmful comments or information. We have the right to edit or remove any content submitted by a user. This can include, but not be limited to:
- Personal attacks on other participants or staff.
- Personal identifying information about the poster, other participants or staff.
- Offensive language including profanity/swearing.
- Comments that are discriminatory of people’s gender, race, religion, culture, sexual orientation, appearance or background.
- Comments that we consider could be harmful, damaging or distressing to the person posting or other users. This includes methods, images or details about suicide, self-harm or abuse.
- Links to any advertising or illegal material.
- Spamming of comments.
- Rude and dismissive comments.
- Comments promoting personal beliefs in a way that is disrespectful of the choices of others.
- Comments asking other users for personal identifying information or attempting to make contact off the site.
We reserve the right to permanently deactivate the accounts of users who breach our Participation rules.
Questions or complaints
If you have any questions about moderation or the Community Guidelines you can contact Engage Northern NSW Health administration team at
